Carrier Integral Corporation's Monterrey-based Customer Care Center is a fast-paced hub serving a US customer base via phone, chat, and email.
As a QA Specialist, you will monitor interactions, evaluate quality scores, and coach agents to deliver exceptional service while ensuring compliance.
You will work with managers to track performance, provide feedback, and help training teams improve processes.
Requires a Bachelor's in Business Administration or related field, 3+ years in customer service,
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📌 Customer Service Quality & Performance Coach (Monterrey)
🏢 Carrier Global
📍 Monterrey
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