Job Category
General Affairs

Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Key Responsibilities

Execute diverse daily operational tasks across the team's portfolio, ensuring consistent delivery and quality standards

Serve as the first point of contact for internal stakeholder questions on existing contracts, escalating to attorneys when legal judgment is required, and identifying and resolving contract record issues to support deal closure

Track and manage contract workflows from intake to execution

Assist with review, processing, and drafting of standard commercial agreements (SOWs, sponsorship agreements, NDAs, and order forms) in support of attorney-led workflows, utilizing established playbooks and standard forms

Process privacy requests and Data Subject Access Requests (DSARs) end-to-end in accordance with established procedures

Locate, retrieve, and troubleshoot legal contract records in Salesforce CRM

Manually file and archive agreements executed outside of the standard e-signature process, ensuring accurate records and SOX compliance

Execute work to consistently high quality standards — accuracy and attention to detail are non-negotiable

Identify process improvements or automation opportunities in your day-to-day work and partner with stakeholders to implement

Required Qualifications

2–5 years of experience in a legal, operations, or professional services environment

Strong written and verbal communication skills in English

High attention to detail with a proven track record of accurate, quality output

Ability to manage a high-volume workload across multiple work types and shifting priorities





Professional discretion with confidential and sensitive information

Strong organizational skills and excellent time management

Ability to perform well under pressure, work independently, and adapt quickly to changing business needs

Excellent problem-solving skills with a focus on data integrity, pattern recognition, and continuous learning

Ability to navigate and function effectively through ambiguity

Critical thinking and information literacy — able to locate and evaluate information, ask the right questions, navigate ambuiguity, and know when to elevate.

Proficient in Salesforce (or demonstrated ability to become proficient quickly), Microsoft Office, and/or Google Suite

Preferred Qualifications

Experience at a law firm, in-house legal department, or legal process outsourcing organization

Experience with contract lifecycle management tools

Familiarity with data privacy requests (DSARs) or other compliance frameworks and workflows

Familiarity with Salesforce CRM or other enterprise business systems

Exposure to process improvement methods or structured quality frameworks

Comfort with data, dashboards, or reporting tools — you like knowing whether the work is on track

Experience reviewing or supporting the review of commercial contracts

This is not a role for someone who wants to process the same tickets in the same way every day. The Mexico City team is being built to take on work that previously fell through the cracks — high-judgment, varied, and consequential. You'll be working directly with attorneys and Service Owners who are invested in your development, and you'll be part of a team that's actively rebuilding its reputation for quality. If you're someone who takes pride in doing legal support work exceptionally well, this is the place to do it.

Unleash Your Potential
When you join Salesforce,



you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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📌 Paralegal Analyst (Nezahualcóyotl)
🏢 Salesforce
📍 Nezahualcóyotl