Job Post: Bilingual Medical Sales Representative (Dental)

Position Type: Part-Time (20 hours per week)

Work Hours: 9:00 AM – 7:30 PM CDT (30-minute Lunch Break)

Work Days: Saturday and Sunday (10 hours per day)

Salary: $6 - $8 per hour (depending on experience) + performance-based commissions for meeting KPIs

DESCRIPTION
Our client is a growing U.S.-based dental group committed to providing high-quality, patient-centered dental care. Their team focuses on building patient trust, delivering excellent service, and helping more patients access the dental care they need through effective communication, technology, and teamwork.

We are seeking an experienced and results-driven Bilingual Medical Sales Representative to join their remote team. This position is idóneo for a confident communicator who enjoys connecting with prospective patients, conducting outbound calls, overcoming objections, and turning qualified leads into booked appointments.

You will play an important role in helping prospective and existing patients take the next step in their dental care while supporting the practice's growth goals. You'll manage leads across multiple communication channels, maintain accurate CRM records, coordinate appointments, and consistently follow up with prospective patients.

If you are fluent in both Spanish and English , have a strong sales mindset, enjoy working toward measurable targets, and are motivated by the opportunity to earn additional commissions based on performance, we'd love to hear from you.

Key Responsibilities
Outbound Sales & Lead Conversion

Conduct outbound sales calls and cold calls to prospective patients

Engage leads professionally and build rapport through confident, patient-centered conversations

Qualify leads and identify their needs, interests, and potential barriers to scheduling

Clearly communicate relevant dental services and their benefits

Address questions, concerns, and objections professionally

Guide qualified leads toward booking an appointment

Conduct consistent follow-ups with leads who are not immediately ready to schedule

Support lead nurturing and re-engagement initiatives

Work toward established sales, appointment-setting, and conversion KPIs

Maintain a professional, empathetic approach while pursuing measurable results

Patient Communication & Appointment Setting

Respond to prospective and existing patient inquiries through phone, email, chat, and text

Handle inbound calls professionally and efficiently

Schedule, reschedule, and coordinate patient appointments

Maintain accurate and organized calendars

Provide clear information and appropriate next steps to patients

Communicate fluently and professionally with both English- and Spanish-speaking patients

Maintain a calm, helpful, and patient-focused communication style

Organize and prioritize incoming communications

Assist with approved newsletters and other patient communications as needed

CRM, Lead Management & Campaign Support

Maintain accurate and up-to-date lead and patient information in the CRM

Document calls, conversations, follow-up activities, outcomes, and appointment status

Track lead sources and movement through the sales process

Support lead qualification, nurturing,



and follow-up workflows

Monitor personal performance against established KPIs

Accurately track appointment-setting and conversion activity

Coordinate outreach efforts with active marketing campaigns

Assist with campaign tracking and lead-source reporting

Maintain organized records to support accurate performance reporting and follow-up

What Success Looks Like

Success in this position means combining an excellent patient experience with consistent sales performance. A successful Medical Sales Representative will:

Consistently conduct proactive outbound outreach and follow-ups

Convert qualified leads into booked dental appointments

Communicate confidently and professionally in both Spanish and English

Effectively address questions and objections

Maintain accurate CRM and lead records

Consistently work toward established KPIs and performance goals

Provide prompt and professional responses across multiple communication channels

Maintain strong organization and follow-through

Deliver a positive experience throughout every patient interaction

Required Skills & Experience

Fluent professional communication skills in both Spanish and English

Relevant experience in sales, cold calling, appointment setting, lead generation, lead conversion, or a similar results-driven role

Experience conducting outbound calls and following up with prospective customers or patients

Strong ability to qualify, nurture, and follow up with leads

Confident and persuasive communication skills

Ability to professionally handle questions, concerns, and objections

Strong active listening and interpersonal skills

Customer-focused, calm, empathetic, and professional communication style

Excellent written communication skills

Comfortable working toward measurable sales and appointment-setting KPIs

Strong follow-up and relationship-building skills

Ability to manage multiple leads and conversations simultaneously

Strong organization, time management, and attention to detail

Ability to maintain accurate lead and activity records

Comfortable working in a fast-paced, performance-driven environment

Reliable, resilient, and motivated by achieving results

Sales & Marketing Skills

Experience with lead qualification and nurturing

Experience managing follow-up sequences and outreach

Ability to align outreach efforts with marketing campaigns

Ability to accurately track lead sources and performance metrics

Understanding of the importance of conversion rates and other sales KPIs

Comfortable receiving coaching and adjusting outreach strategies based on performance

Preferred Experience

Previous experience as a Dental Virtual Assistant

Previous dental or healthcare sales experience

Experience with dental appointment setting or patient coordination





Familiarity with dental terminology

Basic understanding of dental insurance

Experience using Open Dental

Experience using Dentrix

Experience using Eaglesoft

Experience with CRM platforms

Experience with VoIP or cloud-based phone systems

Previous experience supporting a U.S.-based dental or healthcare practice

Dental experience is a strong advantage, but candidates with excellent bilingual communication skills and a proven background in sales, cold calling, and appointment conversion are also encouraged to apply.

HIPAA & Patient Confidentiality

Understand and follow HIPAA requirements when handling patient information

Maintain patient confidentiality across phone, email, chat, text, CRM, and other communication channels

Handle patient and lead information professionally and securely

Basic Requirements

Must be fluent in Spanish and English

Must be proficient in speaking and writing clear, professional English

Must have relevant sales, appointment-setting, lead generation, healthcare, dental, or related professional experience

Must have relevant sales, appointment-setting, lead generation, healthcare, dental, or related professional experience

Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding (mandatory)

Must be available for video meetings with camera on when required

Must be available to work part-time on Saturdays and Sundays for 10 hours per day (20 hours per week)

Technical Requirements

Computer: Reliable laptop or desktop computer.

Internet: Stable high-speed internet connection (minimum 25 Mbps).

Audio: Noise-canceling headset.

Video: Working webcam for virtual meetings.

Workspace: Quiet and professional work environment.

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.

Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.

Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.

Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

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📌 Bilingual Medical Sales Representative (Dental) (Heroica Puebla de Zaragoza)
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