Teletrac Navman in Mexico is seeking a Technical Support Team Lead to drive day-to-day performance, discipline, and development of the support team. You will translate priorities into actionable plans and ensure timely resolution of cases.
You will coach agents, oversee escalations, and collaborate with Product, Development, and Customer Success to reduce backlog, improve quality, and deliver a consistent customer experience across regions.
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📌 Tech Support Team Lead — Customer Success Champion (Centro)
🏢 Remote en Baubap
📍 Centro
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