Aon plc in Mexico City is seeking a Senior Speech Analyst to extract insights from client interactions using advanced Speech Analytics and to drive data-based improvements in contact centers. You will partner with Operations Leaders and Quality Analysts to deliver actionable recommendations and reports.
The role requires 5+ years in analytics, expertise with Verint/NICE/Nexidia/CallMiner, and a solid command of Excel and SQL. A hybrid work setup follows a 3‑month training period.