Full Time - Monday to Friday from 8 am to 5pm (extra time may/will be required) Job Type:
The Operations Supervisor leads our OS&D; team, driving the design, execution, and reporting of standard operating procedures to ensure service expectations are consistently met and exceeded. Delivery exceptions—overages, shortages, and damages (OS&D;)—represent critical operational challenges for Uber Freight that directly impact cargo safety, carrier efficiency, brand reputation, and team productivity.
In this role, you will serve as the primary escalation point for your direct reports, guiding them through complex cases while actively supporting their daily performance and professional growth. Additionally, you will support continuous operational improvements by tracking trends, ensuring process adherence, and helping implement workflow changes to maximize efficiency. Strong cross-cultural collaboration is essential, as you will partner closely with stakeholders across both Mexico and the US.




Schedule staff and distribute workload – work closely with Mexico/US stakeholders to meet business requirements
Hands-on associate manager who can combine team leadership with active production coverage, stepping in whenever extra support is needed
Ensure team members meet daily goals and monitor individual and team performance
Proactively generate and share ideas that lead to process efficiency and customer experience improvement
Develop and distribute customer and internal performance management reports
Develop team members by providing training opportunities, projects, mentoring and coaching
Foster collaborative partnerships with internal stakeholders in Account Management, Carrier Sales, etc
Advanced English, verbal and written
1+ years experience in a management or supervisory role
3 years of LOGISTICS (transportation management, brokerage, warehouse, supplychain, etc.) Strong root cause analysis skills, forward-thinking mindset, and the ability to work independently to anticipate an

📌 Operations - Supervisor - Monterrey - Shared Services - OS&D (Nuevo León)
🏢 Uber Freight
📍 Nuevo León