Job Description
Join Integon, a certified Great Place to Work, and help customers feel supported, heard, and valued.

About Integon
Integon is the Mexican division of one of the largest insurance corporations in the United States. Since 2019, we’ve proudly maintained our Great Place to Work certification. Every day, our team supports our U.S. affiliates by delivering high‑quality property and casualty insurance services that help people protect what matters most.

As part of a winning team, you’ll find opportunities for personal growth and rewards that recognize your contribution.

About the Role
The Loss Drafts Associate lll is responsible for performing loss draft and property damage requirements including processing documents, ordering and reviewing inspections, working loss draft queues and evaluating exceptions. This role supports borrowers and contractors by providing detailed information on how to progress a claim file, de‑escalate calls and process complaints, and handle disbursement of claim funds.

Key Responsibilities

Responds to written and verbal customer requests, inquiries in a timely and professional manner

Validates documents pertaining to claim

Orders and reviews inspection results

Requests claim funds when applicable

Follows standard procedural guidelines for performing tasks

Assists with cross training inbound representatives on borrower follow up queue

Updates records and note system

Backs up as needed to meet client requirements and SLA’s

Verifies claim check deposits

Processes draws/draw approvals and payee header requests for claims





What You Bring
Required:

High School Diploma or GED. Advanced English and Spanish (fully bilingual). Strong verbal and written communication skills. Ability to multitask while navigating multiple systems. Proficiency in Microsoft Office (Word, Excel, Outlook). Attention to detail and ability to follow structured procedures.

Preferred (Nice to Have):

Call center experience. Insurance industry knowledge.

Why Integon
We offer rewards that support your wellbeing, your family, and your growth.

Compensation and Financial Benefits

Paid training

Fully reported wages to IMSS and Infonavit

Savings Fund

Profit Sharing

Weekly food vouchers

Weekly payment schedule

Life and burial insurance

Wellbeing

Nine days of Paid Time Off (in addition to annual vacations)

Nine paid company holidays per year

Marriage Leave

Parental Leave

Access to learning platforms for your professional development

Employee referral program

Discounts with partner establishments

Monthly employee events and celebrations

Workplace

On‑site parking

On‑site wellness center

On‑site coffee shop

Gaming room

Who Thrives Here




You’ll succeed in this role if you’re someone who enjoys helping others, communicates with empathy, thrives in a team environment, and is eager to grow your skills in the insurance field.

Skills
Claims Processing, Cross Training, Customer Communications, Detail-Oriented, Document Validation

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.

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