Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary Associate Specialist, Cross-Border Payment Operations Overview: Support the daily operations of our payment processes, ensuring the documented data is accurate. The candidate should have a foundational understanding of the payments industry and have a proactive approach to operational tasks.
Responsibilities Assist in the daily operational task of collating data on the payout partners and ensuring accuracy and timeliness
Monitor transaction flows to identify and address issues promptly
Identify and resolve payment-related issues and discrepancies, escalating complex cases as needed
Accurately enter and maintain transaction data in relevant systems
Assist customer service teams with payment-related inquiries and escalations, providing timely and accurate information
Perform specific and time-boxed tasks in support of business goals to deliver new existing products
Draft and contribute to the development of internal and external implementation documents and process flows
Support initiatives aimed at improving payment processes and operational efficiency
Experiences and Qualifications Strong attention to detail and accuracy.
Strong analytical and problem-solving skills.
Professional working proficiency in English,



with the ability to communicate effectively in verbal and written interactions with integral stakeholders.
Proficiency in Microsoft Office Suite, including intermediate Excel skills.
Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment.
Bachelor's degree in Finance, Business Administration, Economics, or a related field.
Minimum of 3 years of experience in payment operations, payment processing, banking back-office operations, or financial services operations.
Experience in the payments industry, particularly in cross-border payments, international money transfers, or remittance services, is highly desirable.
Experience working in banks, fintechs, payment processors, or other financial institutions is preferred.
Availability to work from the office at least 3 days per week.
Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.

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📌 Associate Specialist, Cross-Border Payment Operations (Nezahualcóyotl)
🏢 Mastercard
📍 Nezahualcóyotl