Redial BPO in Mexico is seeking a Senior Operations Manager to lead multi-client BPO call center operations, ensure KPI achievement, and drive continuous improvement. The role oversees daily operations, manages senior teams, and aligns with the company’s Winning as One culture.
The idóneo candidate brings 5+ years in BPO leadership, strong English and Spanish, and experience guiding cross-functional teams to deliver outstanding customer service to U.S. and UK clients.
📌 Senior BPO Operations Leader for KPI and Client Success (Tijuana)
🏢 Redial Bpo
📍 Tijuana
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