Customer Service Reps are at the forefront of a fast-paced strategic environment. Our customers require individuals who think strategically and plan ahead of rapidly changing situations while maintaining a positive team oriented attitude. Customer Service Reps must be organized, engaged with the team and a strong, results-driven, work ethic.

What you’ll be doing:

- Soliciting and acquiring daily, weekly, and monthly freight
- Accurately booking orders and entering data in the system
- Developing and maintaining strong customer relationships
- Maintaining freight commitments using system tools
- Communication with the customer on load changes, status updates, and late load notice. Document communication events.
- Track freight to proactively seek out issues that may cause late deliveries and ability to coordinate plans to swap to save on-time delivery.
- Quickly and effectively problem solve issues.
- Strong follow through and ability to frequently update customers on high profile loads.
- Ability to multi-task while maintaining organization.
- Update customers on availability of equipment.
- Escalate issues to management. · Documentation of customer operating procedures

What we require:

- Requires strong phone and interpersonal skills
- Excellent customer service and a pro-active mind set
- Strong, results-driven, work ethic




- Prior transportation experience preferred
- Proficient understanding of Microsoft Excel, Word, Powerpoint, and Outlook
- Demonstrated skill in management of large account relationships
- Ability to de-escalate upset customers, understanding the process of listening, showing sympathy, offering solutions, and closure
- Ability to communicate in detail and ability to recognize what detail is important to each specific customer

Benefits:

- Mexican Law benefits
- Food coupons $600 MXN
- Weekend bonus
- Major medical Insurance
- Punctuality bonus
- Savings funds

100+ Years of Excellence

Not every transportation company can boast over a century in the business. Our long history shows that we deliver on our promises. We know that matters when deciding who to work with. Avoid the risks and uncertainty of start-up companies by working with an established, values-driven transportation company with deep roots in the industry.

To find a full list of available positions visit: https://jobs.dayforcehcm.com/en-US/crengland/MEXClientCareerSite

Weekly and yearly pay estimates are based on 1+ years of experience. For Pay Disclaimer visit: https://www.crengland.com/pay-disclaimer/.

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📌 Customer Service Representative (Querétaro)
🏢 C.R. England
📍 Querétaro