Call Center Services International (CCSI) is looking for a bilingual Quality Analyst (QA) to join our team in Otay, Tijuana.

We are looking for candidates with hands-on experience in Quality Control, product inspection, final inspection, or manufacturing quality, as well as candidates with previous Call Center QA experience.

If you have experience inspecting products, identifying defects, comparing results against quality standards, determining whether a product meets specifications, and documenting quality findings, your experience may be highly transferable to this position.

This is an excellent opportunity for Quality Control Inspectors, Quality Technicians, Industrial Engineers, and manufacturing professionals who are interested in applying their quality inspection skills in a different environment.

Why join us?

- $4,000 MXN weekly base pay
- Up to $2,000 MXN monthly performance bonus
- Monday to Friday schedule
- 7:00 AM – 5:00 PM
- Weekends off!
- Legal benefits from day one
- Savings fund
- Professional growth and development opportunities
- On-site position in Otay, Tijuana

About the Role

As a Quality Analyst, you will be responsible for evaluating customer interactions and operational activities against established quality standards.

The role requires the same type of attention to detail used in quality inspection: reviewing information carefully, identifying defects or deviations, comparing results against established criteria, documenting findings, and identifying opportunities for improvement.

Candidates coming from manufacturing Quality Control will receive training on our Call Center processes and quality evaluation standards.

Key Responsibilities





- Review and evaluate customer interactions according to established quality criteria.
- Identify errors, defects, deviations, and non-compliance with established standards.
- Compare results against defined quality requirements and evaluation criteria.
- Accurately document quality findings.
- Identify recurring defects, errors, or performance issues.
- Prepare quality reports and communicate findings to leadership.
- Provide clear and constructive feedback based on quality results.
- Follow up on identified quality issues and improvement actions.
- Work with Operations and Training teams to address recurring quality issues.
- Maintain accurate records of quality evaluations and findings.
- Identify trends and areas where quality standards are not being met.
- Support continuous improvement activities related to quality performance.

RequirementsRequired

- Fluent and conversational English – required. (B2-C1)
- Experience working in Quality Control, Quality Inspection, Manufacturing Quality, or Call Center Quality Assurance.
- Strong attention to detail.
- Ability to identify defects, errors, deviations, or inconsistencies.
- Ability to evaluate results against established standards or specifications.
- Strong analytical skills.
- Ability to accurately document findings.
- Proficiency in Microsoft Office, especially Excel.
- Strong verbal and written communication skills.

Location

Laderas de Otay, Tijuana, Baja California

Near UABC Otay

Work Arrangement: On-site

Schedule: Monday to Friday, 7:00 AM – 5:00 PM

Weekends off

Sueldo: $17,333.00 - $20,000.00 al mes

Ventajas:

- Caja de ahorro
- Descuento de gimnasio
- Descuentos y precios preferenciales
- Servicio de comedor
- Vales de despensa

Lugar de trabajo: Empleo presencial

📌 Jr. Quality Specialist (Laderas de Otay)
🏢 Call Center Services International S. A. De C. V.
📍 Laderas de Otay