The Business Analyst will coordinate and execute the release lifecycle across apps and infrastructure: prep change tickets, manage the release calendar, align stakeholders, track KPIs, and support go-live and post-release follow-ups in a regulated environment. You’ll blend process rigor with hands-on coordination, reporting, and crisp communication focused on software changes, change & release management within an IT Change Mgmt automation project. This person will conduct structured change efforts for software & IT changes and manage development of deliverables/changes into test and production environments.

Job Duties:

• Maintain the release calendar, collect deployment/runbook details, identify dependencies, and align with change windows and gates in partnership with all stakeholders.

• Facilitate across infra, app/dev, QA, SRE, and business teams; assess business impact and escalate when needed and verify environment/pre-reqs, data refreshes, and validations with delivery teams ahead of cutover.

• Translate technical details into clear stakeholder updates before, during, and after releases.

• Track and publish release/change metrics (e.g., success rate, % incidents caused by change, etc), analyze trends, and flag risks.

• Ensure changes are executed safely, validated, and fully understood; align to ITSM practices and Regulatory requirements while coordinating checkpoints/approvals, monitor progress, manage comms/bridges, and document outcomes.

• Capture incidents/lessons learned and drive follow-ups into the next cycle during post-release.





• Work with cross functional teams to define and develop metrics, data collection, modeling, and reporting prototypes to establish trends and patterns on infrastructure events within datacenter.

• Coordinate and work with different stakeholders for requirements, testing, and release calendar of necessary components and ensure a synchronous running of day-to-day processes and coordinate and execute the change management documentation.

• Guide the Change Management process to avoid back and forth in change submissions and coordinate escalations with the technical execution team to expedite time response.

• Lead change management activities within a structured process framework in addition to evaluating the change impact and organizational readiness to limit potential risk.

• Conduct post-implementation reviews to assess the decisions and performance related to the change request communicating with the technical and other cross-functional business units within impacted areas.

Education & Requirements:

• Bachelor’s Degree required

• 4+ years’ experience in Release/Change Management, IT Operations, or PMO within complex and highly regulated environments (financial/banking services a plus)

• Previous experience with technical change management workflows / processing (ServiceNow)

• Bilingual in English and Spanish is required

Plus:

• Previous experience with JIRA, MS Planner, SharePoint, and GitHub is preferred

• Prior experience in the banking/financial sector is a plus

• ITIL Foundation Certification is a plus

📌 Business Analyst, Change & Release Management (Ciudad de México)
🏢 The Cervantes Group
📍 Ciudad de México