Félix is seeking its first Senior Workforce Manager to own WFM architecture from scratch for a first-rate remittance platform. A hands-on operator who can forecast for a Whats App-native, asynchronous environment will thrive as a strategic partner to the COO and Finance.You will shape staffing, real-time adherence, and capacity planning for multi-channel volumes, driving efficiency and service levels while enabling scalable growth in a remote setup.
📌 Senior workforce manager - async wfm strategy & forecasting (Ciudad de México)
🏢 Félix
📍 Ciudad de México
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