About the Company:At Playlist, life’s richest moments happen when people step away from screens to move, connect, explore, and play. We’re building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and Class Pass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology’s role to foster meaningful, real-world connections.The Role You’ll PlayPlaylist is seeking an organized, detail-oriented, and service-minded P&C; Operations Coordinator to support the day-to-day administration of our People & Culture operations. As a first point of contact for employees, managers, and external partners, you’ll help keep requests moving, records accurate, and essential processes running smoothly.This hands-on role is a great opportunity for someone who brings sound judgment, curiosity, and a commitment to dependable support. You don’t need extensive HR experience. We’re looking for someone who can learn our systems and processes, investigate questions independently, and recognize when an issue needs to be escalated.Manage shared P&C; inboxes, Service Now queues, physical mail, and other incoming requestsRespond to routine questions from employees, managers, and external contacts clearly and promptlyReview, categorize, assign, and track requests to support efficient routing and resolutionComplete employment verifications and assist with unemployment claims and related documentationMaintain accurate employee records, files, and system information with care and confidentialitySupport onboarding, employee changes, offboarding, and routine system updates,



including the transition to RipplingAssist with recurring audits, compliance reviews, filing, and documentation requestsResearch questions before escalating complex matters and identify practical ways to improve documentation, consistency, and efficiencyThe Experience You’ll BringExperience in an administrative, shared services, customer support, personal assistant, coordinator, or similar operational roleStrong organizational skills and the ability to manage multiple requests, routine tasks, and deadlinesClear written and verbal communication skills in EnglishClose attention to detail when handling records, data, and documentationSound judgment and discretion when working with confidential employee informationA proactive approach to researching, troubleshooting, and resolving questions before escalating themA service-oriented mindset and the ability to take ownership of requests through completionComfort learning new systems, processes, and policies; experience with HR systems, ticketing platforms, spreadsheets, or shared-service environments is helpful but not requiredLocation and Engagement DetailsThis is a contractor position engaged through DEEL,Candidates must be located in Mexico or Costa RicaThe Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.Note: This description outlines key responsibilities but isn’t intendedto cover every task or duty. Additional responsibilities may beassigned as needed to support the team and business goals.

📌 P&c operations coordinator, contract (Ciudad de México)
🏢 Playlist
📍 Ciudad de México