Infosys is seeking a Service Desk professional in Mexico City to provide 1st line technical support, service restoration and advice to users.
The role requires handling incidents via phone, web, chat and email within defined timelines and SLAs.Idóneo candidates will have ***** months in a busy ICT service desk, strong communication skills, and a proactive, customer-focused approach.
Shifts are rotational, and knowledge of Windows OS, MS Office, Teams, and VPN is beneficial.
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📌 Senior It Support & Service Desk Specialist (Xico)
🏢 Infosys
📍 Xico