DiDi Integral Inc. is seeking a Delivery Experience Leader to improve courier and vendor standards across the last‑mile journey. You will drive scenario-based training, enforcement, and tooling integration to ensure consistent service quality and customer satisfaction.
The role requires heavy frontline engagement, visits to stations, and close collaboration with Product to embed standards in the system, while using data to measure impact and adjust strategies.
📌 Delivery Experience Standards Specialist (Ciudad de México)
🏢 Didi Global
📍 Ciudad de México
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