Call Center Services International (CCSI) is looking for a bilingual Quality Analyst (QA) to join our team in Otay, Tijuana .

We are looking for candidates with hands-on experience in Quality Control, product inspection, final inspection, or manufacturing quality , as well as candidates with previous Call Center QA experience.

If you have experience inspecting products, identifying defects, comparing results against quality standards, determining whether a product meets specifications, and documenting quality findings , your experience may be highly transferable to this position.

This is an excellent opportunity for Quality Control Inspectors, Quality Technicians, Industrial Engineers, and manufacturing professionals who are interested in applying their quality inspection skills in a different environment.

Requirements RequirementsRequired

Fluent and conversational English – required. (B2-C1)





Experience working in Quality Control, Quality Inspection, Manufacturing Quality, or Call Center Quality Assurance .

Strong attention to detail.

Ability to identify defects, errors, deviations, or inconsistencies.

Ability to evaluate results against established standards or specifications.

Strong analytical skills.

Ability to document findings accurately.

Proficiency in Microsoft Office, especially Excel .

Strong verbal and written communication skills.

$4,000 MXN weekly base pay

Up to $2,000 MXN monthly performance bonus

Monday to Friday schedule

7:00 AM – 5:00 PM

Legal benefits from day one

Savings fund

Professional growth and development opportunities

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