Collections AnalystApply: Tlaquepaque, Jalisco, Mexico: Full time: Posted Yesterday: 3168476Collections AnalystDescription -At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be youAs a Collections Analyst II within HP's Integral Direct Collections organization, you will play a critical role in driving cash flow, strengthening customer relationships, and supporting HP's financial health across a diverse portfolio of customers. You will collaborate with customers and cross-functional teams to resolve complex issues, streamline payment processes, mitigate risk, and deliver an exceptional customer experience.This role offers the opportunity to act as a trusted business partner, influence outcomes across multiple stakeholders,



and contribute to strategic initiatives that improve end-to-end Quote-to-Cash performance.### What will you do?* Manage a portfolio of customer accounts and drive timely collection of outstanding receivables.* Develop strong relationships with customer Accounts Payable teams and key business contacts to improve payment performance.* Analyze aging balances, payment trends, and account health to identify risks and opportunities for cash acceleration.* Investigate, log, and drive resolution of disputes by partnering with internal teams such as Sales, Order Management, Credit, Customer Operations, and Finance.* Lead customer and cross-functional discussions to address payment blockers, negotiate resolution plans, and establish clear action items and timelines.* Perform account reconciliations and proactively resolve billing, invoicing, purchase order, and payment application discrepancies.* Partner with Sales and Account Management teams to support strategic customer relationships while balancing risk and cash objectives.* Escalate critical issues to senior leadership when necessary and provide visibility into business risks impacting collections performance.* Identify process

📌 Collections Analyst (San Pedro Tlaquepaque)
🏢 Hewlett Packard
📍 San Pedro Tlaquepaque