The Opportunity

To strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers' businesses, good know-how of customer service is crucial.

How You'll Make an Impact

- Act as the first point of contact for customers as well as for the integral Hitachi Energy service network with regard to service requests,

- maintenance issues, warranty-related queries, etc.

- Be a customer advocate for timely response to issues and for problem resolution and escalation

- Document and time-log all activities taken toward resolving customer issues

- Where required, support customers during run-time activities and provide online troubleshooting support and resolution

- Support in the bidirectional know-how transfer from factory to global service network and vice versa (e.g., newsletters,

- frequently asked questions, etc.)

- Participation in ensuring 24/7 availability





- Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your Background:

- Experience in Customer Service with a minimum of 2 years of experience.

- Professional in electrical areas or related

- Must be fluent in both Spanish and English; any other language would be an advantage

- High focus on customers and their needs

- Ability to apply a structured and methodical work style during increased pressure to act

- Intrinsic attitude to drive innovation and improvement

- Ability to act solution-oriented and to vary different approaches, be flexible and creative

- Readiness to travel (approx. 10%) on a global basis i.e., for troubleshooting, training or customer meetings

- Knowledge in phone software to customer service is desirable

- Salesforces desirable

- Knowledge in SAP and Power BI

More about us

- Continuous improvement culture

- Growth globally

- Hybrid

- Benefits above the regular in the market

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📌 Customer Support Specialist (San Luis Potosí)
🏢 Hitachi
📍 San Luis Potosí