HCL Technologies Limited is seeking a focused professional to ensure on-time resolution of escalations and quality compliance of incidents in line with SLAs. The role emphasizes mentoring teammates, SOPs, and knowledge sharing to drive performance and customer satisfaction.
The candidate will participate in change order implementation, capacity planning, and contribute to customer meetings to address issues, delivering analyses like root cause and trend reports to key stakeholders.
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📌 Technical Lead - Incident & Operations Excellence (Centro)
🏢 HCL Technologies
📍 Centro
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