General Description: The CSR works to cultivate and grow Client relationships and is responsible for the day to day communication with the client. The CSR will collaborate with credit, collections, and operations and various other internal departments to resolve Client account issues or concerns. In addition our idóneo candidate will also be detail oriented and possess a positive hard working attitude.
Duties and Responsibilities: Provide effective resolution to Client issues on a consistent basis
Ensure that Clients are given the support that is needed on a daily basis
Train clients on reports and systems
Making outbound and inbound phone calls
Responding to Client emails and inquiries
Ensuring attention to detail and accuracy
Developing new and existing relationship
Work with other internal departments
Ability to prioritize and manage multiple responsibilities
Completion of weekly commitments and goals
Working relationships: ECS Clients
ECS internal departments
Qualifications / Skills:



Ability to resolve conflict in a professional manner
Providing resolutions to problems in a time effective manner
Attention to detail
Ability to adapt
Problem solving
Career minded professional
Strong work ethic and positive attitude
Willing to be mentored and trained
Excellent work ethic, aggressive and can work under pressure
Ability to be held accountable
Excellent customer service skills and phone mannerisms
Work experience Requirements: 6+ months call center experience
6+ months customer service
6+ Previous knowledge on Hiring Criteria and use of CRM.
Education, experience, and Licensing requirements: Highschool diploma
College in progress
Microsoft Office: Advanced ( Excel, Word, Outlook, others)
Sales force, CRM or others, desirable
Excellent command of the English language, in both written and verbal communications.

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📌 MEX - EL Customer Service Representative (Santiago Mexquititlán Barrio 1ro.)
🏢 CR England
📍 Santiago Mexquititlán Barrio 1ro.