BPO Trainer

BPO Trainer

Deccan AI

Remote, Ciudad De México, Ciudad De México, Mexico

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Non-Negotiable

About the Company

1840 & Company is a general organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success.

About the Job

We are seeking an experienced BPO Trainer to support inbound operations. This role requires a strong background in training within a BPO environment, with solid understanding of inbound accounts and learning methodologies. The ideal candidate is hands-on, operationally aware, and able to deliver effective training aligned with business goals.

Job Overview

- Employment Type: Full-Time Independent Contractor

- Department:

Customer Service/Support

- Job Level:

Intermediate

Education & Experience

- Years Of Experience: 3 Years

- Business Model:

- Minimum Education Level:

- Qualification:
- 3+ Years Of Experience In A Training Role.
- Strong BPO Background, Specifically In Training.
- Solid Understanding Of Inbound Accounts And Contact Center Operations.
- High Level Of Experience Facilitating Training In Fast-Paced Environments.
- English Level: C1 (Advanced/Fluent).
- Strong Communication And Presentation Skills.

Skills

- Tools/Platforms:





Microsoft Powerpoint

Video Conferencing Tools

CRM

Microsoft Excel

Qa / Performance Dashboards

- Additional Skills:

None

- Common Methodologies/Frameworks: BPO Training & Development

Instructor-Led Training (ILT)

Virtual Instructor-Led Training (VILT)

Contact Center Training

Training Needs Analysis

- Additional Skills:

None

- General Skills:

Training And Development

Onboarding

- Additional Skills:

None

- Soft Skills:

Multitasking

Planning

Attention To Detail

Collaboration

Communication

Recruitment Skills

Time Management

Relationship Building

Presentation Skills

Active Listening

Strategic Thinking

Leadership

Positive Attitude

Team Collaboration

- Additional Skills:

None

Requirements

- Technological Requirements:

- Language:

English

- Location:

Mexico

Responsibilities

- Deliver classroom and/or virtual training for inbound customer support agents.
- Facilitate onboarding and continuous training programs within a BPO environment.
- Ensure agents are fully prepared to handle inbound accounts effectively.
- Adapt training content to meet operational needs and performance standards.
- Collaborate with operations and leadership to align training with business objectives.
- Monitor trainee performance and provide feedback and coaching as needed.

Working Hours

Flexible working hours

📌 BPO Trainer (Ciudad de México)
🏢 1840 u0026
📍 Ciudad de México