Keep care on track. Support families. Make a difference every day.

When someone depends on care, every detail matters. From ensuring caregivers arrive on time to finding quick solutions when schedules change, your work helps families feel supported and clients receive the care they deserve.

We’re looking for a reliable, organized, and proactive Case Client Coordinator who thrives in a fast-paced environment, enjoys solving problems, and takes ownership of keeping daily operations running smoothly.

In this role, you’ll coordinate caregiver schedules, manage urgent coverage needs, support client referrals, and ensure services align with each client's Plan of Care. Your ability to stay calm under pressure and act quickly will make a meaningful difference in the lives of clients, families, and caregivers.

If you're a natural problem-solver who takes pride in helping others and keeping things organized, this opportunity is for you.

What You'll Do

- Coordinate and assign caregivers based on client needs, care plans, and availability.
- Manage caregiver call-offs, schedule changes, and urgent coverage needs to ensure continuity of care.
- Find quick, effective solutions when caregivers are unavailable or schedules change unexpectedly.
- Handle inbound and outbound calls with clients, families, and caregivers.
- Manage referrals, respond to service inquiries, and support a smooth client experience.
- Maintain accurate client and caregiver records in HHA Exchange.
- Monitor the Call Dashboard and support pre-billing activities to ensure accurate service documentation.




- Ensure scheduled services align with each client's Plan of Care.
- Escalate incidents, concerns, and important changes to management.
- Collaborate with the care team to maintain reliable, high-quality service.
- Participate in team meetings and scheduled on-call rotations.

What You'll Bring

- Experience in case coordination, caregiver scheduling, healthcare, home care, or administration.
- Strong organizational skills, attention to detail, and follow-through.
- Excellent communication, customer service, and problem-solving skills.
- Ability to stay calm, think critically, and make sound decisions under pressure.
- Comfort handling high call volumes and managing changing priorities.
- Experience coordinating schedules, managing coverage, or supporting clients.
- Familiarity with healthcare, scheduling, or workforce management platforms.
- Proficiency in Microsoft Office.
- HHA Exchange experience is a plus.
- Spanish fluency is a plus.

Why You'll Love This Role

- Make a meaningful impact by helping clients receive the care they depend on.
- Be part of a team that values your initiative, communication, and problem-solving skills.
- Take ownership of daily operations and help ensure reliable care for families.
- Build valuable experience in healthcare coordination and home care operations.
- Develop your skills in a role where every day brings new opportunities to learn and grow.

Ready to Make an Impact? If you're dependable, organized, and enjoy helping people while solving problems, we'd love to hear from you.

Be the person clients and caregivers can count on. Help keep care moving. Apply today!

📌 Case / Client Coordinator (México)
🏢 Real Hires
📍 México