Job Title: Chief of Staff to the CEO Position Overview Farahi Law Firm is looking for a Chief of Staff to work directly with our CEO, who is based in Los Angeles. You will keep the CEO and the firm's leaders organized around what matters most: summarizing key meetings, tracking deadlines and deliverables, reviewing work before it reaches the CEO, and using operational data to spot problems early. You will lead cross-department projects and keep initiatives moving when the CEO is unavailable.

This is a strategic execution role, not an administrative one.

Key Responsibilities CEO partnership and follow-through - Join key meetings with the CEO (virtual) and summarize insights, decisions, action items, and owners within 24 hours.

- Track the CEO's deadlines and commitments, flag conflicts early, and keep him organized on what's due.
- Review the CEO's inbox at a high level to identify priorities, decisions, and follow-ups, and handle or delegate them.
- Review first drafts from other teams before they reach the CEO to make sure they meet his expectations.
- Keep priority initiatives moving when the CEO is unavailable, within agreed decision limits. Cross-functional coordination - Track deliverables owed by department leaders and follow up until they are complete.
- Work with department heads to keep teams aligned on priorities and deadlines.
- Identify bottlenecks, dependencies, and risks across departments, and resolve or escalates them. Data and workforce insight - Use operational and workforce management data (staffing, capacity, productivity) to identify problems and support decisions.
- Turn data into short, clear updates for the CEO. Strategic projects and problem solving - Lead strategic projects from start to finish: scope, timeline, owners,



milestones, and deliverables.
- Take high-level problems from the CEO, gather information, propose practical solutions, and follow through until resolved.

Requirements & Qualifications Required - 8+ years of experience in project or program management, business operations, workforce management, management consulting, or a Chief of Staff role.

- Hands-on experience with data and workforce management: staffing and capacity planning, productivity metrics, and dashboards.
- 3+ years working directly with senior executives or business owners.
- Proven track record leading cross-department projects without direct authority over the people involved.
- Advanced English (C1 or higher, written and spoken) and fluent Spanish.
- Strong written communication: able to turn complex situations into clear, short updates, and to give clear feedback on others' work.
- Available to work hours that overlap with Pacific Time.
- Proficiency with project management tools, Excel or Google Sheets, and Google Workspace or Microsoft 365.
- Bachelor's degree in Business, Industrial Engineering, or a related field, or equivalent experience.
- High discretion with confidential business, client, and case information. A confidentiality agreement is required. Preferred - Previous Chief of Staff or management consulting experience.
- Workforce management experience in a contact center, BPO, or high-volume service operation.
- Experience in a professional services firm or a fast-growing company.
- Experience working with US-based leadership. Core Competencies - Execution and follow-through - Influence without authority - Data-driven problem solving - Executive communication - Quality judgment (knowing when work is ready for the CEO) - Discretion

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