Gordian Staffing, A New Way of HR. We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client: Is an Accredited Association Management Company through the Community Associations Institute, recognized nationwide for professional excellence. We deliver thoughtful, customized management services.

As a Customer Service | Helpdesk , you will be responsible for:

- Be the first point of contact for employees needing account access or system support.
- Help onboard new hires by preparing their accounts and system access.
- Assist with employee account updates throughout their employment journey.
- Respond to support requests via phone, email, chat, and ticketing system.
- Keep records accurate and organized across multiple systems.
- Help manage company equipment and software inventory.
- Partner with internal teams to deliver a smooth and positive support experience.
- Support the employee offboarding process by removing system access and ensuring a smooth transition when team members leave the company.

Work Schedule: Monday - Friday

- Standard time: 10:00-19:00 Mexico City time
- Daylight saving: 9:00-18:00 Mexico City time





This is a remote position, in case you get selected you'll need to visit our offices in CDMX or GDL on the first day. Benefits:

- Competitive Salary (According to experience).
- Remote Work.
- Work Stability.
- Computer equipment.
- Christmas bonus of 30 days (Aguinaldo).
- 12 vacation days after the first year.
- IMSS.
- Major medical insurance since day 1.

After the 3-month probation contract, we add the following:

- Minor medical insurance (Clinic may vary according to your city).
- Food vouchers (10% of the gross salary).
- Restaurant tickets ($2,069 pesos).
- Saving fund (8% of the gross salary).

Minimum requirements

- Advanced English (written and spoken).
- High school diploma or equivalent required.
- At least 1 year of experience in customer service, help desk, technical support, or a similar role.
- Proficiency in Microsoft Office Suite (Word, Excel, and Outlook).
- Familiarity with help desk tools and ticketing systems.
- Experience using collaboration and productivity tools such as Zoom, DocuSign, Tungsten, and Power PDF (or similar platforms).
- Strong organizational, communication, and multitasking skills.
- Ability to work independently in a fast-paced, remote environment.

Apply now to start your process and become part of our team!

📌 Customer Service | Helpdesk - WFH (Guadalajara)
🏢 Gordian Staffing Careers
📍 Guadalajara