- Working knowledge of the fundamental operations of relevant hardware, software and other equipment used by end-users.

- Proven PC troubleshooting.

- Knowledge and experience of customer service practices.

- Develop workflows and/or processes to improve PC Tech and end-user endpoint experience.

- Excellent oral and written interpersonal skills.

- Problem analysis and high-Level problem-solving skills.

- Documentation skills.

- Data Security.

- Flexibility in performing multiple job responsibilities when called upon.

- Planning and organizing.

- Close attention to detail.

- Process Improvement skills.

- Virtualized Environments (Citrix, Azure Virtual Desktop).

- Microsoft System Center Suite (Orchestrator, Configuration Manager, Service Manager) a plus.

- Flexera Suite and packaging experience a plus.

- Smartphone operating system usage and configuration skills.

- Intune or other mobile device management experience is helpful.

Responsibilities

- Need to understand the concepts of packaging and sequencing of applications using Intune, SCCM, Powershell, or Flexera Admin Studio.

- Work with multiple vendors, (Dell, HP, Microsoft, Panasonic, Lenovo, Apple) to discover new and emerging hardware technologies and figure out if they are suitable for company usage.





- Deploy lots of things to lots of endpoints. This includes Operating Systems, Patches, Software, Firmware, etc.

- Manage the servicing lifecycle of Windows OS.

- Manage configurations and compliance on endpoint devices. (Encryption, patches)

- Maintain data quality and accuracy of configuration items within the Intune and SCCM databases, purge stale records, etc.

- Develop, document and design new production procedures and quality standards.

- Assist with the management of mobile devices and cell phones.

- Set and enforce policies for managing endpoint devices that are or become relevant to business needs, security, etc.

- Take initiative to research and develop alternative endpoint strategies.

Qualifications

- 3-4 years of experience

- Bachelor’s degree or equivalent industry experience required.

- Microsoft 365 certified: Modern Desktop Administrator Associate preferred but not required

- Experience with metrics collection and analysis.

- Experience with process automation

- Basic knowledge of Software and OS Deployment.

- Powershell scripting is preferred but not required.

- PowerBI knowledge is preferred but not required.

📌 End User Computing Administrator (Monterrey)
🏢 Nov
📍 Monterrey