Freight Claims Specialist Reports To Senior Manager Risk Location Quertaro MX Environment Onsite Work Schedule This position is full time and onsite Monday through Friday from 700 AM to 400 PM MX Time with an hour break but flexibility is available based on coverage Who We Are Recognized by Gartner in their Modern 4PL Market Guide Redwood Logistics is at the forefront of industry innovation Our cutting edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico Leveraging a comprehensive range of services data centric network solutions and a seamlessly integrated platform we have established our prominence as a key player in the mid market segment within the freight tech industry Whether youre just starting your career or are an established professional looking for your next opportunity Redwood inspires innovation across teams to provide transformative solutions for our customers Purpose of Your Work As a Freight Claims Specialist working within Redwood Logistics you will be responsible for ensuring that all freight claims are filed and resolved in a timely and efficient manner This position is responsible for filing claims within five business days of receipt responding to carrier and customer inquiries promptly and managing their assigned tickets The Freight Claims Coordinator will also complete monthly reviews of claims that are over 90 days old collaborating with the broader team to address any outstanding issues Strong attention to detail organizational skills and a commitment to customer service are essential for success in this role How You Make a Difference Everyday File all freight claims within five business days of receipt ensuring accuracy and adherence to company policiesRespond to all carrier and customer inquiries within three business days of receipt providing clear communication and timely updatesConduct monthly reviews of all claims over 90 days old identifying any delays or issues and working to resolve them promptlyMaintain accurate records of claims inquiries and resolutions ensuring all documentation is up to date and compliant with internal and external regulationsCollaborate with the freight claims team to share information address complex claims and continuously improve claims processes Youve Got This Bi lingual in EnglishSpanish; proficient level for verbal and written communicationPreferred Skills Industry Knowledge Any exposure to the logisticstransportation industry is a plusOrganizational Skills Ability to manage multiple tasks prioritize effectively and meet deadlinesAttention to Detail Meticulous approach to reviewing documents and data for accuracy and completenessCritical Thinking Ability to evaluate information objectively and identify potential risksProblem Solving Skills Ability to identify analyze and propose solutions to compliance related issuesComputer Proficiency Strong skills in Microsoft Office Suite Word Excel PowerPoint and other relevant software What We Offer Access to experts and resources for your Learning & Development journeyOpportunity for internal mobilityEmployee referral bonus programEmployee Resource Groups ERGsAnnual fundraising and volunteer events to give back to communitiesLife Insurance policy for you starting 30 days after employmentPersonal Health Insurance coverage for you Major Medical30 days Aguinaldo Christmas bonus or prorated percentage your first yearVacation time starting at 12 days Additional days will increase per Mexican LawPremium Vacation 50 vacation days Prima vacacionalYou will also receive benefits like Saving Plan Fondo de Ahorro and Grocery Card Vales De Despensa 6 or the Maximum amount by Mexican LawYou will be provided a Cell Phone Allowance of 800 pesos per month minus applicable taxes Redwood is an equal opportunity employer Employment decisions at the Company are based on individual merit qualifications abilities and the Companys needs and resources The Company does not discriminate in recruiting hiring compensation promotions discipline termination or any other aspect of employment on the basis of an individuals presente or perceived race color creed religion sex including pregnancy childbirth and related medical conditions sexual orientation gender identity national origin ancestry citizenship status age disability marital status military service or status genetic information arrest and conviction record credit history or any other basis protected by applicable law