Your main Responsibilities

- Translate client requirements into product requirements
- Collaborate closely with the Operations Lead and Engineering Leads to align delivery with client needs
- Function as PMO (Project/Program Management Office) for our strategic clients
- Create, onboard, and manage a new team to better support product implementations and migrations, when applicable
- Own account management, ensuring client requests are addressed by Operations, Client Service, and Technology teams
- Establish and own program governance (risk tracking, milestone reporting, and delivery oversight) across strategic client engagements
- Define and report on key implementation and migration metrics (e.g., time-to-launch, data quality, SLA adherence) to leadership and clients
- Act as the escalation point for critical client issues, driving resolution across Operations, Client Service, and Technology
- Partner with Technology and other teams on deal-to-delivery handoffs and identify account growth or upsell opportunities

Your fit to this role Must-have Qualifications

- 10+ years of experience in payments, banking and/or principal Networks
- Bachelor’s degree in Business, Engineering, Computer Science, or a related field, or equivalent experience
- Familiarity with card issuing, acquiring, core banking or payment platforms
- Exposure to AI-enabled operations or delivery tools
- Strong skills in written and verbal communication
- 7–10+ years of progressive experience in client implementation, PMO, or program management within fintech, payments, or banking technology




- Proven track record managing platform or product implementations/migrations for enterprise or strategic clients
- Experience with CRM and project management tools (e.g., Salesforce, Jira, Smartsheet)
- Experience building and leading teams, with at least two direct reports

Soft Skills We’re looking for someone who:

- Is adaptable to operate and collaborate in quickly changing organizational environments and can pivot to evolving business priorities
- Can travel as needed
- Can work effectively with clients based in the US
- Speaks Spanish, which is a plus – English fluency is required, but Spanish is not mandatory
- Player-coach mentality — equally comfortable operating strategically and rolling up your sleeves
- Strong executive presence with the ability to influence stakeholders at multiple levels
- Ownership mindset — urgency, grit, and a bias toward action when solving problems
- Systems-thinking that connects distinct teams (Operations, Engineering, Client Service) toward one shared outcome

What We Offer The Basics

- Competitive Salary
- Christmas Bonus – Equivalent to 15 days of base salary, payable in December, provided the employee has completed one full year of service.
- Vacation Bonus – After one full year of service
- IMSS / INFONAVIT / AFORE
- Health insurance. (GNP – Grupo Nacional Provincial)
- Paid time off and flexible work hours.
- National Holidays
- Opportunities for professional growth and development.

The Extras
- A place where you can learn and fast track your A game (Subject matter experts, conferences and learning tracks at your disposal)
- A place where you can belong
- Hybrid flexibility

📌 Head of Product Implementation & Account Management (Ciudad de México)
🏢 B365Tech
📍 Ciudad de México