Head of People & Culture – Shared Services Center (Confidential)

We are conducting a confidential search for an experienced Head of People & Culture to lead the Human Resources function for a Shared Services Center within a manufacturing-driven organization.

The purpose of this role is to create and sustain a work environment that enables employees to learn, grow, and perform at a high level, while ensuring full compliance with labor legislation and alignment with general HR standards. This position combines strategic leadership with hands-on execution and acts as a key business partner to senior leadership.

You will lead the local People & Culture team and oversee all HR-related matters, including labor relations, talent acquisition, performance management, learning and development, HR analytics, employer branding, and continuous process improvement.

Key Responsibilities

- Design and implement company-specific labor relations procedures and documentation, including organizational structures, employee handbook, and internal work procedures, in collaboration with HR specialists.
- Ensure full compliance with all applicable labor laws and regulations; stay up to date with legal changes and manage HR-related legal matters, including behavioral standards and disciplinary actions.
- Lead and support the annual performance evaluation and salary review processes at SSC level, working closely with the Managing Director and Operations Managers.
- Continuously improve HR processes and services,



acting as a trusted advisor to internal stakeholders and providing expert guidance on people-related matters.
- Partner with department leaders to design and implement soft skills training and people development initiatives aligned with business needs.
- Actively support managers and team leaders in employee relations issues, providing coaching, mediation, and direct intervention when required.
- Ensure the effective integration of global HR policies, tools, and processes within the Shared Services Center.
- Lead workforce planning activities together with SSC leadership, including annual labor cost planning and forecasting.
- Define and execute the recruitment strategy for the SSC; directly manage the hiring of senior and key positions.
- Develop and strengthen the employer branding strategy to respond effectively to local labor market challenges.
- Manage relationships with key internal and external stakeholders, providing insights and advisory on the local labor market.
- Oversee and manage external HR vendors, including payroll, recruitment agencies, consulting firms, and training providers.
- Support the creation of new roles and the transfer of functions through market analysis and HR consulting.
- Manage HR-related budgets (salaries, benefits, training,



and employer branding) in alignment with the Managing Director.

Key Competencies

- Strong results-oriented mindset with the ability to deliver measurable business impact.
- High customer focus, ensuring internal client satisfaction and employee engagement.
- Proven capability in talent development and leadership initiatives.
- Solid business acumen with the ability to understand industrial environments and respond to market changes.
- Innovation-driven, capable of leading and implementing creative HR solutions.
- Strong collaboration and communication skills across all organizational levels.
- Ability to foster employee engagement and a positive, sustainable work culture.

Qualifications

- Bachelor’s degree in Business Administration, Human Resources, or a related field; Master’s degree preferred.
- Extensive experience in Human Resources, including leadership of large or multidisciplinary teams.
- Proven experience in manufacturing environments (industrial, FMCG, packaging, automotive, or similar).
- Strong knowledge of labor legislation and HR best practices within highly regulated environments.
- Experience supporting or leading HR operations within Shared Services Centers is highly desirable.
- Fluent English required, with the ability to interact effectively with global stakeholders.

Additional Information Due to the confidential nature of this search, company details will be shared during the advanced stages of the selection process.

📌 Head of People & Culture – Shared Services Center (Confidential) (Santiago de Querétaro)
🏢 PRODUCTOS Y SERVICIOS L3
📍 Santiago de Querétaro