Duties Include

- Maintaining all Mexico based employee documentation/files.

- To assist with New Employee Orientations & assure to have complete personnel files, including the request to sign all legal documents.

- Perform HR/related activities on HRIT tools (SAP/SuccessFactors platform), primarily pertaining to the employee life cycle (from Hire to Retire).

- Assist with document audits which may include urgent requests to scan and send/upload documentation for internal/external audits or per legal/HR Business Partner requirements

- Assist with Tier One general inquiries such as policy content, basic leave questions, employee’s requirements to update documents such as life insurance and other transactional requests.

- To process the various HR transactions as per the laid guidelines/SOP

- Manage calls from employees & other HR Staff (Proficient English/verbal communication skills)

- To receive/respond to email inquiries and assigned tickets - (Proficient writing skills)

- To perform tasks within the established turnaround time and capable of multitasking on a day to day basis





- Open for new business process changes and adaptability for new systems/technology

- Entering/maintaining data in HCM modules

- Meeting with Ministry of Labor and other external agencies where necessary for submitted mandatory forms/documentation

- Other onsite responsibilities as assigned.

Basic Qualifications

- Relevant Bachelor’s degree, or equivalent combination of education and experience

- Proficient in English and Spanish

- Preferred location in Guadalajara or Mexico City and the ability to commute and report to NTT Guadalajara or Mexico City Office

- High level of accuracy and attention to detail

- Proficient organizational skills

- Ability to work independently

- Preferred previous experience working with filing and inventories.

- Solid communication and interpersonal skills with proven experience in handling confidential information with utmost confidentiality, tact, and diplomacy

Intermediate level proficiency in MS Office (Word, Excel, Outlook, PowerPoint, SharePoint)

📌 HR Operations Jr Associate (Guadalajara)
🏢 Ntt Data North America
📍 Guadalajara