Job Category
Marketing & Communications

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.

About Trailhead
Trailhead is Salesforce's free online learning platform and the front door to the Salesforce ecosystem. It empowers anyone to build in-demand skills across AI, Agentforce, CRM, data, and business fundamentals, and helps organizations re-skill their workforce for the agentic era. Today, Trailhead is also an AI-powered learning experience,



with personalized pathways and the Trailhead Learning Agent guiding learners every step of the way.

Role Description
As Senior Data Analyst, you are a senior lead and expert on the team across three connected facets of Trailhead measurement: content analytics and performance (the Content Intelligence Engine — catalog health, portfolio performance, journey tracking), learner satisfaction and feedback (structured survey data — CSAT, confidence gain, qualitative themes), and business impact (whether Trailhead engagement moves Pipeline Generation, Deal Velocity & Win Rate, and Product Adoption). You build the semantic models, data pipelines, and predictive frameworks that turn structured and unstructured signals into decisions — for content owners, executives, and increasingly, AI agents.

Your Impact
- Content analytics and performance: Own the Content Intelligence Engine's core metrics and portfolio views (catalog-level completions, L1 product performance, co

📌 Trailhead | Sr Data Analyst/ Data Scientist (Ciudad de México)
🏢 Salesforce
📍 Ciudad de México