Claims Support Coordinator – Latin American Region148,000 MXN to 266,000 MXN based on experience plus excellent benefits Mexico City
If you’ve never considered a career in insurance before, this role at AIG will make you re-think. Are you looking for a meaningful role in a fun environment, that comes with versátil hours and at least 20 days holiday per year? Then come and help us rethink insurance at AIG and see how far your career could take you.
How you’ll make your markAs a Claims Support Coordinator, you can make a world of difference to our policyholders in the moments when they need you the most; from helping them deal with holiday losses, to catastrophic events like accidents, fires and hurricanes.
Your main task will be to deal with their claim documents and assigning new claims or activities to our team’s Adjusters for them to process. No two days are ever the same in this genuinely interesting and varied role. You’ll be communicating regularly with customers and third parties as you assess and take decisions on the evidence of their claims.




- Processing different basic claim activities, such as maintaining assignation databases
- Uploading documents to the system, processing payments to insured, etc.
- Reporting complaints and compliments received via email or phone

What you’ll need to succeedExperience of insurance operations, claims or a related area would be useful, but is not essential as you’ll be given a thorough induction and ongoing training. Crucially, you’ll need the ability to communicate effectively in English and Spanish (with Portuguese a plus). You’ll have an analytical mindset, be well organized, great at determining priorities and making decisions, and comfortable carrying out tasks independently.
- Lots of enthusiasm and a desire to learn
- Good administrative skills
- Basic computer skills, e.g., Excel, Outlook

The rewards & benefits
- We provide up to 20 days paid time off plus a variety of leaves for personal, health, family, and mil

📌 Claims Support Coordinator (Ciudad de México)
🏢 AIG MEXICO SERVICIOS S.A. DE
📍 Ciudad de México