We are seeking a UI/UX Researcher to further the UX research practice at Hotel Corporation. The adecuado candidate is a creative, passionate, pragmatic thinker who can identify opportunities to use research to help teams solve problems and analyze customer behaviors to create innovative experiences in a fast-paced environment. The role will divide time equally between the Sales/Meetings and Events team and the Search team, serving as an expert consultant for product teams who want to understand guest and customer sentiment and behaviors.ResponsibilitiesDesign and conduct complex qualitative and quantitative research about guests, members, owners, and colleagues that benefits multiple product teamsAct as steward of research findings,



collecting them centrally and distributing them to relevant teams and groupsBring new and cutting-edge research techniques in service of product team needsFacilitate research goals from product teams and stakeholders according to product and business roadmapsExecute usability testingDemonstrate a commitment to the client's core valuesRequirements2+ years of experience as a user experience researcherExperience in digital web, mobile web, and native app research, with B2C research preferredExpertise in conducting interviews, surveys, contextual inquiry, usability testing, and unmoderated user experience research techniques in service of clearly defined research goalsSkills in research design, facilitation, and analysisCapability to clearly communicate relevant research findings through presentations and written documentationExperience working with other researchers, designers, and product teams to drive design thinking and lean/agile best practices and toolsExperience overseeing and conducting research projects with enterprise software in complex user environmentsBackground in hypothesis-driven, continuous learning and evolving the design and discovery process of modern product development with actionable research insightsEnglish proficiency

📌 UI/UX Researcher (México)
🏢 Epam Systems
📍 México