Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Possible.You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.How you will contributeYou will:Be the single point of contact for your customer portfolioManage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfactionHelp achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customersWork with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiativesUse customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales.



Use this information to drive decision making internally and with the customer in ways that maximize service levels and salesWhat you will bringA desire to drive your future and accelerate your career and the following experience and knowledge:Experience in CS&L; and with customersExperience in fast-moving consumer goods or consumer packaged goods companyStrong analytical and problem solving skillsSAP knowledge and expertise in MS OfficeCustomer orientation, strong influencing and communication skillsStrong focus on delivering productivities, service and KPIsTeam player, accountable, proactive thinking, flexibilityMore about this roleWhat you need to know about this position:Esta posición será responsable de asegurar el seguimiento integral y oportuno de las órdenes de compra a nivel nacional, desde su ingreso hasta su cumplimiento (Order to Ship), coordinando con las áreas involucradas para garantizar niveles óptimos de servicio, visibilidad del estatus

📌 Analyst, Order Management (Ciudad de México)
🏢 Mondelēz International
📍 Ciudad de México