Position Objective

Evaluate, manage, forecast, and optimize monthly sales and the operations of commercial teams and dealerships, ensuring compliance with manufacturer policies, quality customer service, and efficient operations to achieve established objectives.

Main Responsibilities

1. Manage dealers’ commercial and operational activities and follow up with their sales teams to align their activities with their business plans and minimum retail sales targets.

2. Maintain regular contact with dealers to achieve sales objectives and implement manufacturer strategies.

3. Support dealers by visiting customers with them to help close sales.

4. Manage and oversee key accounts and fleet accounts across dealerships, providing support and communicating customer needs to the relevant manufacturer departments.

5. Negotiate the closing terms requested by dealers in accordance with the company’s established sales policies for each situation.

6. Route dealer needs to the appropriate departments within the organization to ensure prompt service, end-customer satisfaction, repeat purchases, and achievement of commercial targets.

7. Provide and ensure appropriate follow-up on dealers’ commercial operations.

8. Propose and prepare special activities for dealers based on the requirements of each dealership, territory, or customer.

9.



Work with Sales Managers to plan the targets their teams must achieve during the different periods of the year.

10. Prepare and submit dealer visit reports, plans, budgets, sales reports, and other relevant reports to evaluate dealership and manufacturer performance and implement comprehensive improvement programs focused on sales to end customers —retail / sell-out—.

Additional Responsibilities

- Attend special dealer events, including exhibitions, product launches, dealership openings, and other activities related to sales, marketing, and customer service.

Requirements

- Education:

Bachelor’s degree in Engineering or a business-related field, such as Marketing, Business Administration, Economics, or a related discipline.

- Experience:

At least 3 years in commercial roles, with experience in dealer or corporate customer management, B2B sales processes, and planning.

Required Knowledge

- Microsoft Office and ERP systems.

- Conversational English.

- Data analysis.

- B2B sales processes.

- Dealer and corporate customer management.

Required Competencies

- Analytical skills.

- Customer service.

- Negotiation.

- Empathy.

- Adaptability.

- Sales skills.

- Leadership.

- Ability to handle frustration.

- Process management.

- Organizational skills.

📌 Regional Retail Manager (Santiago de Querétaro)
🏢 Dongfeng Mx
📍 Santiago de Querétaro