Uber Freight is seeking a Senior Client Engagement Manager to lead the execution and growth of our strategic partnerships with clients. Serving as the executive program owner, this leader will translate commercial strategy into a high-impact operational plan, coordinating cross-functionally across Business Development, Operations, Product, Tech, Finance, Legal, and Customer Success to deliver measurable financial value and exceptional client ROI.

Key Responsibilities
- Direct end-to-end launch and program operations, mitigating interdependencies and risk across multi-disciplinary teams.
- Strengthen executive-level relationship management through high-impact cadence (M&A; reviews, monthly/quarterly business reviews).

What the Candidate Will Do
- Own the relationship across product and local Mexican commercial teams.
- Develop and execute the joint go-to-market strategy with Commercial teams, spanning account targeting, sales enablement, lead sharing, positioning, and engagement rules.
- Lead end-to-end program management for the partnership,



bridging the TM system and pipeline conversion with Uber Freight Implementation, Commercial, and Operations to ensure proactive resourcing, profitability, and aligned scope.
- Serve as client primary strategic contact, delivering executive updates on progress, risks, and financial performance while partnering with Finance, BD, and Legal on forecasting and commercial guardrails.
- Partner with Operations to establish workflows, SOPs, staffing, training, and capacity needed for customer volume.
- Coordinate onboarding and handoffs across Client, Sales, Customs, Cross-Border Ops, and Customer Success to deliver a seamless customer experience.
- Establish cross-company governance, including working‑team cadences (e.g., QBRs), executive steering, decision rights, escalations, and commitment tracking.
- Drive launch readiness across cross‑functional partners (Ops, Commercial, Product, Tech, Finance, Legal, CS), proactively mitigating

📌 Lead Business Development Representative I (Monterrey)
🏢 Uber Freight
📍 Monterrey