Job DescriptionWe are seeking an experienced Account Specialist with a strong SaaS background who can independently manage a large customer portfolio, drive retention strategies, and identify growth opportunities. This role is best suited for candidates with experience handling high-volume customer portfolios and a proven track record in renewals, retention, and upsell motions within a B2B SaaS environment.Key ResponsibilitiesIn this opportunity as an Account Specialist, you will be responsible for:* Managing customer renewals and identifying upsell opportunities within an assigned territory and customer portfolio.* Engaging customers through the most effective virtual sales channels.* Understanding customer needs and positioning appropriate solutions to drive retention and growth.* Supporting the development and execution of territory growth strategies.* Leveraging product knowledge to identify opportunities and collaborating with Sales Specialists when deeper expertise is required.* Managing customer relationships throughout the renewal lifecycle and mitigating churn risks.* Using Salesforce and data-driven insights to progress opportunities and achieve revenue targets.* Nurturing existing customer relationships and driving expansion opportunities across non-named accounts.* Collaborating cross-functionally with Sales, Customer Success, Product, and Support teams to deliver customer value and commercial outcomes.Required QualificationsYou are an adecuado fit for the Account Specialist role if your experience includes:* 3-5 years of experience managing SaaS customer accounts, renewals, retention, and upsell motions within a subscription-based business model.* Experience managing a high-volume portfolio of customer accounts and consistently achieving renewal and revenue targets.* Strong understanding of customer lifecycle management, contract renewals, churn mitigation, and account growth strategies.* Demonstrated ability to build and manage customer relationships acro

📌 Account Specialist (Ciudad de México)
🏢 Reuters
📍 Ciudad de México