General Description:

The CSR works to cultivate and grow Client relationships and is responsible for the day to day communication with the client. The CSR will collaborate with credit, collections, and operations and various other internal departments to resolve Client account issues or concerns. In addition our adecuado candidate will also be detail oriented and possess a positive hard working attitude.

Duties and Responsibilities:

- Provide effective resolution to Client issues on a consistent basis
- Ensure that Clients are given the support that is needed on a daily basis
- Train clients on reports and systems
- Making outbound and inbound phone calls
- Responding to Client emails and inquiries
- Ensuring attention to detail and accuracy
- Developing new and existing relationship
- Work with other internal departments
- Ability to prioritize and manage multiple responsibilities
- Completion of weekly commitments and goals

Working relationships:

- ECS Clients
- ECS internal departments

Qualifications / Skills:





- Ability to resolve conflict in a professional manner
- Providing resolutions to problems in a time effective manner
- Attention to detail
- Ability to adapt
- Problem solving
- Career minded professional
- Strong work ethic and positive attitude
- Willing to be mentored and trained
- Excellent work ethic, aggressive and can work under pressure
- Ability to be held accountable
- Excellent customer service skills and phone mannerisms

Work experience Requirements:

- 6+ months call center experience
- 6+ months customer service
- 6+ Previous knowledge on Hiring Criteria and use of CRM.

Education, experience, and Licensing requirements:

- Highschool diploma
- College in progress
- Microsoft Office: Advanced ( Excel, Word, Outlook, others)
- Sales force, CRM or others, desirable
- Excellent command of the English language, in both written and verbal communications.

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📌 MEX - EL Customer Service Representative (Santiago de Querétaro)
🏢 CR England
📍 Santiago de Querétaro