Job Description
The Field Service Engineer is responsible for providing on-site technical support to customers through the installation, implementation, maintenance, troubleshooting, qualification, and repair of Agilent and multi-vendor system solutions. This role supports hardware, software, networking products, operating systems, and related applications while ensuring optimal system performance and customer satisfaction. The position requires strong technical expertise, problem-solving skills, and collaboration with cross-functional teams to deliver high-quality service and minimize customer downtime.
Territory includes northern Mexico.
Install, configure, optimize, and maintain hardware, software, and network products at customer sites. Diagnose and resolve equipment, system, and product performance issues in a timely manner. Perform preventive maintenance, repairs, upgrades, and service activities to ensure reliable operation of customer systems. Proactively identify and address potential equipment or software issues to prevent unplanned interruptions to customer operations.



Deliver fully integrated solutions, including peripherals, communications systems, operating systems, and application software, in accordance with established designs and specifications. Advise customers on preventive maintenance practices, system configurations, and operational best practices that enhance performance and reliability.
Serve as a technical resource for internal teams and manage product escalations when required. Collaborate with Technical Support, Sales, Marketing, Research & Development, and other cross-functional teams to provide effective customer solutions. Maintain working knowledge of applicable third-party products and technologies. Conduct technical training, maintenance seminars, workshops, and knowledge-sharing sessions for field engineers and customers. Mentor and train field engineers and end users on equipment operation, maintenance, troubleshooting, and best pr

📌 Field Service Engineer (Guadalajara)
🏢 MX00 Agilent Technologies Mexico
📍 Guadalajara