Job Description - Senior Manager, Service Delivery (04EMY)
Senior Manager, Service Delivery
Senior Manager, Service Delivery
As a Senior Manager - Service Delivery working onsite in Mexico City, you'll be a part of bringing humanity to business. #Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll support and motivate managers to make sure they're on track to meet goals and motivate their teams. You'll work to find answers, resolve issues, provide feedback and know when to escape to the next level of support while ensuring quality customer experience on every call. Quality Goals
Mentor managers to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
Bring your time management and organizational skills to help support managers on their multiple, complex, on‐going tasks and projects




3 years or more of call center experience or customer service industry experience
~ Bachelor's Degree or equivalent
~ Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
~ You lead by example and collaborate with your team, management, and clients to contribute to the overall success of your client program
~ Understanding, interpreting, and manipulating data for reporting
Supportive of your career and professional development
A general team of curious lifelong learners guided by our company values
a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Our TTEC is a leading global consulting, technology and managed services company focused on delivering solutions at the intersection of data, AI, and customer experience.
TTEC is proud to be an equal opportunity empl

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