SupportYourApp is a integral Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?
Join our community as a T3 Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Let's see what it takes.
Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations;
Reproduce bugs across web admin consoles, mobile apps, and backend APIsl
Query production databases (read-only) to validate data-related issues;
Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches;
Track incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes;




Excellent English skills (at least C1 for both spoken and written);
Experience in Technical Support, SRE, or Engineering , with strong troubleshooting and code-reading skills;
Proven customer-facing experience in a technical support or customer support role;
Strong SQL skills and experience with production-scale relational databases;
Working knowledge of PHP and/or JavaScript/TypeScript;
Familiarity with AWS or another cloud provider, including logs, services, and secrets;
Experience with Sentry or similar error-tracking tools and Grafana or similar monitoring tools;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps - download and 20 Mbps - upload).
Experience supporting a mobile app (React Native or similar);
Exposure to GraphQL and REST API debugging;
Experience with analytical/columnar databases (ClickHouse, BigQuery, etc.);
Monday-Friday, 10:30 PM - 7AM GMT+10;
Opportunity to coop

📌 (Fluent English)Support Engineer (Tijuana)
🏢 Supportyourapp-1
📍 Tijuana