The purpose of this role is to drive increased effectiveness and efficiency of service delivery through defining best practice ways of working (people, process, data & tech), minimum standards, enabling products & tools and common set of service delivery metrics that monitor performance. Being the Global Process Owner for our Service Line Service across all markets, collaborating with product and technology teams across our top markets to enable consistent service delivery models utilising preferred products, platforms and technologies to achieve the best Service Line outcomes for our clients. Collaborating with market, agency leaders, subject matter experts and client teams, to develop roadmaps and adoption plans to ensure the delivery models are enabled with global integrity, upskilling local practice area leaders and teams to own the ongoing continuous improvement agenda.
Owns the service delivery models, defining global standards for ways of working, process, product and technology
Defines the RACI and spans of control required for delivery teams




Supports key markets and global client teams to adopt the service delivery models, driving continuous improvement and focus on utilisation management, pyramid management, and tenure & compensation management to reduce overall cost-to-serve.
Partners with our General Delivery Network centres and leverage offshore delivery centres to execute our services at a lower cost
Works with key stakeholders from our brands, Commercial Finance and New Business teams to integrate service delivery models into new business opportunities, client delivery and commercial models
Embeds the service delivery models into new business opportunities and support global pitch teams in building this into their sales offerings
Monitors and QAs the quality / efficacy of the service output across clients and markets to ensure successful execution of the service delivery models and enable continuous improvement for the GDN design
Brand: Dentsu Creative

📌 Full-Time Business Administrator (Ciudad de México)
🏢 Merkle Italia
📍 Ciudad de México