Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
As a JLL ServiceNow ITOM Developer you will create design, configure, and implement IT Operations Management modules—specifically Discovery, Reconciliations, Service Mapping and Cloud Management. This enables us to transform IT operations through Service Mapping and dependency visualization which automatically discovers and maps your entire infrastructure in real-time. The ITOM Developer will use JavaScript, Flow Designer, and MID Servers to integrate third‐party tools, maintain CMDB health, and optimize system performance.
Configuration & Development: Develop, configure, and customize ServiceNow using JavaScript, Business Rules, UI Policies, and Client Scripts.
Maintain Configuration Management Database (CMDB)



data integrity, normalization, and reconciliation rules.
Implementation: Configure and deploy ITOM modules (Discovery, Service Mapping, Event Management, Cloud Management) to automate operations.
Integrate ServiceNow with third‐party monitoring tools (e.g., Service Graph, Tanium, Tenable, Intune, Jamf, SCCM) and cloud platforms (AWS, Azure).
Troubleshooting: Configure MID Servers and resolve issues related to pattern probes, sensors, and discovery Platform Development: Configure, develop, and customize core ServiceNow applications (CMDB, Discovery, Incident, Problem, Change, Service Requests).
Build tailored Service Portal pages, widgets, and user experiences.
Monitor system performance, perform troubleshooting, and manage update sets to move code from development to production.
Comprehensive understanding of ITIL processes and ServiceNow ITSM implementation best practices.
Experience with multipl

📌 ServiceNow Project Specialist (Ciudad de México)
🏢 Jones Lang LaSalle
📍 Ciudad de México