Seeking a highly skilled professional with in-depth knowledge of the IBM Content Management Ondemand (CMOD), OpenText Exstream platform and Customer Content Services (CCS) application, responsible for providing expert guidance on document management capabilities such as compose, archival, retrieval, search, transformation supporting Important Business Service and critical customer journeys.
This role requires the candidate to be able to involve in product roadmap, system design, strategy align to business & Future State Architecture (FSA), engaged in business requirement discussions, work with local business stakeholders, regional & global IT teams, key enabler supporting global digital and paperless strategy and Support global document retention strategy according to Group / Country records retention Framework and present technical solutions to stakeholders. Design and define document management solutions using IBM Content Manager OnDemand (CMOD), OpenText Ex stream and the Customer Content Services (CCS) application, covering document composition, transformation, archiving, viewing,



retrieval and search.
Analyze business requirements and translate them into technical solutions, participating in sessions with users, business teams, architecture, technology and other global or regional teams.
Implement and optimize DevOps and automation practices using tools such as Jenkins and Ansible, integrating development, testing, deployment and continuous delivery processes within Agile environments.
Investigate and resolve production incidents, conducting root-cause analysis and troubleshooting across mainframe, iSeries, distributed, Linux / Red Hat Enterprise Linux (RHEL) and document integration environments.
Present and document technical solutions to stakeholders, explaining complex concepts clearly and coordinating with internal teams, external suppliers and general teams to ensure the delivery and operation of the solutions.
Proven solid experience with IBMCMOD platform

📌 Operations - Engineering/production (Toluca de Lerdo)
🏢 HSBC Holdings
📍 Toluca de Lerdo