KEY RESPONSIBILITIES:

Tasks and Duties

This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee as noted in the Air Import Operational Performance Standards. Click on the link to the performance standards to view more details for each task. This list may be edited to the specific job role. For detailed job-specific tasks and duties completed on a regular basis, please refer to the Product & Service Manager Playbook on Insite.
- Review and support with day-to-day quotations
- Support product with checking local charges and agreement quotes to ensure we minimize potential branch losses
- Have thorough knowledge of the Air product including General Operations Overwiew, Breakbulk, Gateway & Pricing knowledge.
- Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team.
- Take an active role in the transition of new business/ updates to existing business.




- Assist Manager to grow department Revenue in line with District budget target and management expectations.
- Support all internal financial reports to ensure that the Air department is showing clean financial accounting throughout all financial reports.
- Maintain a positive relationship with the Customer Brokerage Department & Trade Compliance to support all compliance efforts and training.
- Be open to implementing new system changes and enhancements into your department while driving internal and external KPI performance.
- Be involved and suggest system/process improvements.
- Assists Supervisors or Manager with reviews and/or conduct staff appraisals and one-to-one meetings timely.
- Assist supervisor and key staff with goal setting and monitoring development.
- Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
- Assist Manager to ensure all custo

📌 Guadalajara | Air Import Operations Manager
🏢 Expeditors
📍 Guadalajara