Job description

we are looking for a hands‑on salesforce support engineer with strong production-support experience to join our ites support team. Adecuado candidates have 8+ years in it, including 4+ years of salesforce experience (preferably in support) and 3+ years working on support projects with sla-driven, on-call responsibilities.

experience: 9+ years in it; 4+ years salesforce; 4+ years in support projects (grade-g6 or higher end of g5) location: mexico, nearshore — (hybrid) employment type: full-time shift: 8 am cst to 4 am cst/ 9am to 5 pm/ 10 am to 6 pm cst / on call as required

hybrid saltillo/monterrey

key activities own l2/l3 salesforce incidents and service requests; meet slas and communicate status to stakeholders. Triage, reproduce, perform rca and implement fixes or workarounds for production issues. Debug apex, triggers, flows, visualforce, lwc/aura and integrations. Execute hotfixes and coordinate deployments (change sets / sfdx / ci) and sandbox management. Collaborate with middleware/integration teams (apis, mule soft/other) to resolve end-to-end failures.



Create and maintain runbooks, knowledge base articles, and production monitoring dashboards. Participate in on-call rotation and post-incident reviews; drive preventive measures. Must-have qualifications & skills 8+ years total it experience; 4+ years hands‑on salesforce (admin + dev + support). 3+ years in support projects or support teams (ticketing, sla management, on-call). Strong declarative salesforce skills (flows, validation rules, assignment rules). Programmatic experience: apex, triggers, soql/sosl, lightning (lwc/aura), visualforce. Integration troubleshooting: rest/soap apis, oauth, middleware familiarity. Ci/deployment: sfdx / salesforce cli / change sets / git workflows. Data management tools: data loader, data import/export, data fix strategies. Familiarity with itsm tools (service now, jira, zendesk or similar). Excellent communication and customer-facing skills; strong rca and prioritization capabilities. #j-18808-ljbffr

📌 Salesforce support engineer (México)
🏢 Turtle Trax
📍 México