$15,000 - $21,000 a month
MotoSport
is seeking enthusiastic individuals who are passionate about the powersports industry to join our Operations team. This role focuses on delivering an exceptional customer service experience through phone calls, chat, and email, while sharing expert knowledge about gear, motorcycles, and leading industry brands.
This position is ideal for individuals who enjoy helping others, solving problems, and discussing motocross, street bikes, and motorcycle gear with customers who share the same passion.
MotoSport
employees gain skills by attending work and vendor-sponsored workshops to continually improve their gear knowledge.
Our goal is boosting customer loyalty and improving retention through exceptional service in the powersports industry.
Responsibilities
Provide
concierge-level
customer service to our riders.
Assist
customers with general product inquiries.
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Handle customer interactions via
phone, chat, and email.
Resolve
issues related to orders: returns, shipping, and order status.
Proactively
follow up with customers when needed.
Build and maintain
strong relationships
with our riders.
Demonstrate
autonomy
in using internal systems while proactively keeping up with process and system updates.
Collaborate with a team passionate about powersports.
Build
product knowledge
through ongoing training and development.
Qualifications




Advanced English proficiency (spoken and written) is required.
Preferred
experience in the powersports industry.
Genuine passion
for outdoor activities, sports, and customer service.
+1 Year customer service or retail experience
required.
Knowledge in Harley Davidson brand.
Understanding of snowmobiles.
ATV/UTV ride experience.
Ability to use CRM and contact center systems.
A bachelor's degree or equivalent is
preferred
. High school diploma or equivalent is
required
.
Ability to multitask, prioritize, and think out of the box. Problem-solving and adaptability.
Ability to type 30+ WPM
required.
In-depth knowledge of Microsoft Office, required.
Time-sensitive management proven skills.
Ensure a stable and continued workstation, with the minimum internet requirements and a surplus (preferred).
Versátil
work schedules to work
full time shifts (weekends included).
What we offer
Full time $15,000 MXN monthly gross salary.
$6,000 MXN Productivity Bonus Per month.
Law benefits since day one.
Home office.
Full equipment provided.
100% paid training.
Schedule window (8 am - 8 pm).
10-hour shift (8 am - 6 pm / 9 am - 7 pm/10 am - 8 pm).
1 hour Lunch - 2 breaks of 15 minutes each.
Two days off (Fri-Sat / Sat-Sun/ Sun-Mon).
Total Pass.
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📌 Customer Service Representative (Motosporti) (México)
🏢 Lever
📍 México