Job Identification: ******
Job Category: Guest Services, Operations, and Front Office
Job Schedule: Full time
Equal Opportunity Employer EOE, including disability/vets
Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a
Lobby Representative
, you're not just ensuring a positive first impression and seamless lobby experience – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
Deliver a warm welcome: Greet guests upon arrival and offer directions, local recommendations, and general information as needed to enhance the guest experience
Provide exceptional service: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
Maintain relevant knowledge: Stay up to date on hotel services, outlet hours, local attractions, transportation options, and event details
Assist with guest errands: Retrieve and deliver packages, laundry, event tickets, and other items as requested
Maintain an inviting space: Keep the lobby clean, organized, and welcoming
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:




A passion for spreading the light and warmth of
Hospitality
. Acting with
Integrity
and always doing the right thing. Inspiring others through
Leadership
. A belief that
Teamwork
drives the best outcomes. A sense of
Ownership
and accountability. And a focus on the
Now
, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a general leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay—we're a great place to work.
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