About the RoleWe're looking for an experienced Collections Officer with several years of hands‐on collections experience managing overdue accounts and working with U.S.-based customers.You should be persistent and firm without being aggressive, with strong English communication and follow-through.What You'll Do- Manage a portfolio of delinquent/overdue accounts.
- Make outbound calls and send emails to follow up on outstanding payments.
- Handle customer objections and payment delays professionally.
- Negotiate payment arrangements and follow up consistently on payment commitments.
- Maintain accurate records and next steps.
- Work toward daily and weekly collections targets and KPIs.What We're Looking For- Several years of hands‐on experience in a dedicated collections role, actively managing overdue accounts, payment arrangements, and delinquent portfolios.
- Experience handling U.S. customers/accounts is strongly preferred.
- Strong spoken and written English.




- Comfortable with high-volume outbound calls.
- Clear, direct, and concise communicator.
- Firm, persistent, and professional.
- Strong follow-through and accountability.
- Comfortable working with targets and performance metrics.This Role Is Not a Fit If:- Your experience is primarily in Accounts Receivable, Billing, Credit Analysis, Credit Control, or Accounting, with collections only as a secondary responsibility.
- Your collections experience has primarily involved clerical, reconciliation, or data-entry duties rather than actively managing overdue accounts and negotiating payments.We offer:- $1,300–$1,600/month, depending on relevant experience and demonstrated collections expertise.
- LATAM‐based candidates only.
- Fully remote.
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📌 Collections Officer (Xico)
🏢 Smart Apartment Data
📍 Xico