Location: Fully Remote (ideally in the Americas)Coordination time: US timezoneEmployment Type: ContractTangible is a fast-growing, tech-driven platform providing liquidity solutions to LPs and GPs in the private-markets secondaries space.
By combining deep sector expertise with modern infrastructure, we unlock liquidity across private equity, private credit, and real assets, transforming the way secondary transactions are executed.We are looking for a smart, AI-native Support Engineer who operates at the intersection of product knowledge, client communication, and intelligent problem-solving.
This role focuses on supporting a fintech SaaS platform while leveraging AI tools to improve response quality, efficiency, and internal workflows.You will work in the US timezone and act as the bridge between clients and the engineering team.TasksRespond to client emails in clear, professional English (AI-assisted but human-reviewed)Use Jira Service Management and Jira Software to log bugs, change requests, and technical clarificationsDevelop strong contextual awareness of platform workflows, data flows, and business logicIdentify whether an issue is user error, configuration issue, data problem,



or system defectExecute basic corrective actions when possible (data validation, configuration checks, structured guidance)Escalate structured, well-documented tickets to the development team when requiredRaise change requests based on recurring client feedbackDetect potential bugs, inconsistencies, or edge cases from client reportsUse AI tools responsibly to enhance communication clarity, documentation quality, and issue analysisRequirementsExcellent written English (must be comfortable handling professional client communication)Comfortable working in the US timezoneStrong logical thinking and ability to understand complex workflowsExperience using Jira Service Management and Jira SoftwareAbility to distinguish between bugs, feature gaps, and configuration errorsFamiliarity with SaaS platforms and structured support processesComfortable using AI tools to improve productivity and clarityBig PlusBackground in fintech, finance, or transaction/deal workflowsExperience in SaaS technical support or client-facing technical rolesBased in the Americas (US timezone overlap preferred)#J-*****-Ljbffr

📌 Support Engineer - Ai-Driven (Us Timezone) (Xico)
🏢 tangible-marketscom
📍 Xico